Find Answers to Your Queries
General Questions
What kind of gifts do you offer?
Our store offers a wide range of unique and creative gifts, including but not limited to, gift baskets, personalized gifts, home decor items, and much more. We constantly update our collection to offer the latest and trendiest products.
Can I customize my gift basket?
Absolutely! We believe in making every gift special and memorable. If you have any specific choice, please send us a note and we shall be happy to do the customization that best suits your occasion.
Can I get help in choosing the perfect gift?
Of course! We are here to help you find the perfect gift for your loved ones. We can offer suggestions and help you customize your gift to make it extra special. Contact us through our website, and we'll be more than happy to assist you.
What is the process of ordering a gift basket from your website?
The process of ordering a gift basket from our website is simple and easy. First, you select the basket you want to order, then proceed to checkout, where you fill in your shipping and payment details. Once you place your order, we will get to work to ensure that your basket is delivered promptly and to your satisfaction.
Can I include a personal message with my gift basket?
Yes, you can include a personal message with your gift basket. Simply enter your message in the designated field at checkout, and we will include it with your order.
Do you offer gift wrapping services?
Yes, all gifts items are wrapped and well presented to ensure that it arrives to the recipient in good looking manner.
Shipping & Deliveries
Do you offer delivery services?
Yes, we offer delivery services within Canada. Our delivery options include standard delivery and express delivery, and you can choose the one that best suits your needs.
Can I track my order?
Yes, once your order is confirmed, you will receive a tracking number and you can track the status of your delivery through our website. We usually ship through Canada post and you can track you shipment on their tracker tool.
What is the turnaround time for delivering a gift basket?
Our turnaround time for delivering a gift basket depends on the location of the recipient and the shipping method you select. However, we usually deliver gift baskets within 3 to 5 business days. If you need the basket delivered on a specific date, you can specify that in your order, and we will do our best to accommodate your request.
Can I send a gift basket to someone who lives outside of Canada?
No, at this moment we serve across Canada only.
Payments
What payment methods do you accept?
We accept a wide range of payment methods, including credit cards, Shop Pay, Google Pay, Apple Pay and other secure online payment options
Is my payment information secure?
Yes, we prioritize the security of your payment information. We use Shopify's secure encryption technology and comply with industry-standard security protocols to ensure your data is protected.
Can I pay with multiple payment methods for a single order?
Currently, we only support a single payment method per order. Please choose your preferred payment method during checkout. In case single payment is not an option for you, please contact us and will will help you the best way we can.
Do you store my payment information?
As part of our commitment to security, we do not store your payment information. Each transaction is securely processed in real-time to ensure your data remains safe.
Is there an additional charge for using a specific payment method?
No, we do not charge any additional fees for using a specific payment method. However, please note that some payment processors may have their own transaction fees, which will be clearly displayed during the checkout process.
What should I do if my payment is declined?
If your payment is declined, please double-check the accuracy of the payment details you provided. You may also want to ensure that your payment method has sufficient funds or contact your card issuer for further assistance.
Is there an additional charge for using a specific payment method?
No, we do not charge any additional fees for using a specific payment method. However, please note that some payment processors may have their own transaction fees, which will be clearly displayed during the checkout process.